Hem Interiors curates the very best products from Scandinavia and around the world and we take pride in selecting companies that build quality furniture that lasts.
We respect all of our suppliers individual warranties as not all products are covered equally. If you’re seeking information about a specific product, we recommend that you visit the respective manufacturer’s website for warranty info, or contact us at firstname.lastname@example.org to obtain full warranty information.
All products are securely packaged and shipped with attention to ensure that your products arrive safely. That said, unfortunately on rare occasions things do happen. Should your order suffer any manufacturing or shipping flaws or damages, please contact us immediately to replace your product.
You may be entitled to this remedy if you contact us within 48 hours of your delivery date to report that your product is faulty, damaged, or different to the product you ordered. If we have agreed to replace your product, we will order a new product within 24 hours and standard lead times will apply. Since cannot guarantee that your product will arrive without damages or delays, we are not responsible to reimburse you for any delays caused from reordering faulty products.
Conditions of Warranty
Warranty for each products commences from date of purchase.
Hem Interiors and our suppliers reserve the right to make changes to our products and warranty conditions at any time.
If you need to make a warranty claim, please email us so that contact our suppliers to confirm or reject your claim. Hem Interiors will determine the validity of all warranty claims and has the right to reject unreasonable requests. All warranty only applies under accepted normal use of the product and extends to defects which have arisen solely from faulty materials or workmanship in the
If you need to make a warranty claim, please email us so that contact our suppliers to confirm or reject your claim. Hem Interiors will determine the validity of all warranty claims and has the right to reject unreasonable requests. All warranty only applies under accepted normal use of the product and extends to defects which have arisen solely from faulty materials or workmanship in the products and does not apply to other defects which may have arisen as a result of, without limitation, the following: accidental damage, abuse, misuse, maltreatment, abnormal stress or strain, unusual physical or environmental conditions, or neglect of any kind. Normal fair wear and tear is not covered by the warranty. Normal variations to natural materials, like marks and scars in full aniline leather or variations in wood grain are not product faults and are part of the natural beauty of the product and as such are excluded from the warranty.
To the extent permitted by law, and subject to your consumer rights, Hem Interiors will not be liable for any reasonably foreseeable consequential loss of any kind caused by any defect in the product and our responsibility is limited only to the value of the item purchased at Hem Interiors.
Making a Warranty Claim
To make a warranty claim, contact your Hem Interiors representative directly with the following information:
Proof of purchase / Order number or invoice number / Photos of the product fault / Contact details with address location of the faulty product.
Any other relevant information regarding your order.